Frequently Asked Questions (FAQs)

ProntoCabs, by Frogleap Technogies Pvt. Ltd, is a technology-powered, shared software platform for local cab service operators, tailor made for outstation, airport pickup/drop and rental needs and travel. To the end users, it gives a quick, seamless way to specify their specific needs and swiftly discover a wide range of options available from the network of trusted local travel partners.

You can book a cab through the ProntoCabs mobile app or website. Simply enter your pickup and drop location, select the ride type, and confirm your booking.

We offer various categories such as Sedan, SUV, Traveller, compact sedan and many more in both Luxury and economy, depending on your travel needs and availability in your area.

Yes. ProntoCabs supports one-way, round-trip, and hourly rentals, including outstation travel to popular destinations. Currently it has started with one-way travel but aims to support other types within a few weeks.

Yes, the bookings are confirmed instantly. However, in some cases, a manual confirmation may be required based on route, availability, or peak times.

We support cash, UPI, credit/debit cards, and digital wallets. Payment options will be shown at the time of booking.

Yes. You can cancel your booking from your app or call our support team. We do not charge any cancellation fee. However we request our patrons to cancel ride at least a few hours before the trip start time.

All drivers are verified with background checks and undergo training to ensure safety and comfort.

You can contact our support via the app, our website chat, or the 24/7 helpline mentioned in your booking confirmation.

Please contact us with your ride details as soon as possible. We’ll coordinate with the driver to retrieve your item.

You can apply online through our Partner Portal or get in touch with our onboarding team. Basic business documents, vehicle details, and driver verification are required.

• Access to a large customer base
• Real-time bookings
• Transparent earnings and reports
• Minimal commission charges
• Dedicated partner support

Partner earnings are settled weekly or bi-weekly, depending on your location and agreement. You can track all transactions in your partner dashboard.

Yes. The partner dashboard allows you to add/manage vehicles, assign drivers, track rides, and monitor performance.

No. ProntoCabs handles all passenger support and escalation. However, partner admins may be contacted in case of emergencies or disputes.

Our platform records cancellations and applies penalties or adjustments as per policy. These will reflect in your statements.

Yes. We provide onboarding sessions, driver app tutorials, and printed/digital materials to help you get started.

Base fares, peak time surcharges, and distance-based charges are system-managed. Partners can set custom pricing for outstation or rental trips with approval.

You can co-brand your vehicles. However, rides booked via ProntoCabs must meet platform standards and quality guidelines.

Serious or repeated violations can lead to penalties, temporary suspension, or permanent delisting from the platform.

We are expanding rapidly. Please check the app or website for the latest city availability.

Yes. We offer a Driver App for daily operations and a Partner Dashboard for managing fleets and earnings.

• Verified drivers and vehicles
• GPS tracking of all rides
• Emergency SOS in the app
• Ride feedback and rating system

Our support team investigates each complaint. You can raise disputes via the app, partner portal, or helpline.

We act as a managed marketplace, enabling verified travel partners to offer services under a unified booking and support experience.

Yes. We offer regional franchise or aggregator models to scale locally. Please contact our business development team.

Yes. Feedback is collected after each ride and directly impacts driver performance and partner reputation.

Yes. We follow industry-standard encryption and data protection practices as per Indian IT laws and international norms.